Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: January 2026
Introduction
Welcome to the Privacy Policy for Author Command Center, operated by Mystic Valley Press ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our all-in-one author business dashboard platform and related services (collectively, the "Service").
By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
Key Commitment: We will never sell your personal data to third parties. Your information is used solely to provide and improve our Service to you.
Information We Collect
We collect several types of information from and about users of our Service to provide you with the best possible experience and functionality.
1. Information You Provide Directly
Last Updated: January 2026
Introduction
Welcome to the Privacy Policy for Author Command Center, operated by Mystic Valley Press ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our all-in-one author business dashboard platform and related services (collectively, the "Service").
By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
Key Commitment: We will never sell your personal data to third parties. Your information is used solely to provide and improve our Service to you.
Information We Collect
We collect several types of information from and about users of our Service to provide you with the best possible experience and functionality.
1. Information You Provide Directly
Account Information
Registration Data: Name, email address, password, author pen name, and business information
Profile Information: Author bio, profile picture, website URL, social media handles
Payment Information: Billing address, payment method details (processed securely through our payment processor)
Communication Preferences: Email preferences, notification settings
Content and Data You Upload
Reader Lists: Email addresses, names, and contact information of your readers and subscribers
Marketing Content: Email campaigns, social media posts, marketing materials
Book Information: Book titles, descriptions, cover images, metadata
Business Data: Sales data, revenue information, campaign performance metrics
Communications: Messages sent and received through our unified inbox feature
2. Information Collected Automatically
Usage Information
Log Data: IP address, browser type, operating system, device information
Activity Data: Pages visited, features used, time spent on the Service, click patterns
Performance Data: Error reports, system diagnostics, loading times
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track your activity to deliver relevant advertising
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
3. Information from Third-Party Services
When you connect third-party services to your Author Command Center account, we may collect information from those services:
Social Media Platforms: Profile information, follower counts, engagement metrics from LinkedIn, Instagram, Facebook, TikTok, YouTube
Email Service Providers: Contact lists, campaign data, email performance metrics
E-commerce Platforms: Sales data, customer information, product details
Analytics Services: Website traffic, visitor behavior, conversion data
The information we receive depends on your privacy settings with these third-party services. We encourage you to review their privacy policies.
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our Service. Here's how we use your information:
1. To Provide and Maintain the Service
Create and manage your account
Process your subscription payments and transactions
Deliver the features and functionality you request
Provide customer support and respond to your inquiries
Send you service-related communications and updates
Manage your reader lists and marketing campaigns
Enable unified inbox functionality across platforms
2. To Improve and Personalize Your Experience
Analyze usage patterns to improve Service functionality
Customize your dashboard and recommendations
Develop new features and services
Conduct research and analytics
Test new features and improvements
Optimize performance and user experience
3. For Marketing and Communications
Send you marketing emails about new features, tips, and updates (you can opt out anytime)
Provide monthly marketing strategy tips and educational content
Notify you about changes to our Service or policies
Conduct surveys and gather feedback
Send promotional offers and special announcements
4. For Security and Legal Compliance
Detect, prevent, and address fraud and security issues
Protect against unauthorized access or use
Enforce our Terms and Conditions
Comply with legal obligations and regulations
Respond to legal requests and prevent harm
Protect our rights, property, and safety
5. For Analytics and Business Operations
Monitor and analyze trends, usage, and activities
Measure the effectiveness of our Service
Generate aggregate statistics about our users
Improve our business operations and decision-making
Conduct internal audits and quality assurance
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
1. Service Providers and Business Partners
We may share your information with third-party service providers who perform services on our behalf:
Payment Processors: To process your subscription payments securely (e.g., FastPay Direct)
Cloud Hosting Providers: To store and manage your data securely
Email Service Providers: To send service and marketing emails
Analytics Providers: To analyze Service usage and performance
Customer Support Tools: To provide customer service and support
Security Services: To protect against fraud and security threats
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
2. Connected Third-Party Services
When you connect third-party services (social media, email platforms, etc.) to your account, we share necessary information to enable those integrations. This sharing is controlled by you and can be disconnected at any time.
3. Legal Requirements and Protection
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, warrants)
Government or regulatory requests
Enforcement of our Terms and Conditions
Protection of our rights, property, or safety
Protection of users or the public from harm or illegal activities
Investigation of potential violations of our policies
4. Business Transfers
If Mystic Valley Press is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or use of your personal information.
5. With Your Consent
We may share your information for any other purpose with your explicit consent or at your direction.
Important: We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect your data.
Our Security Measures
Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Data Storage: Your data is stored on secure servers with encryption at rest
Access Controls: Strict access controls limit who can access your information
Authentication: Secure password requirements and optional two-factor authentication
Regular Audits: We conduct regular security audits and vulnerability assessments
Monitoring: 24/7 monitoring for suspicious activity and security threats
Employee Training: Our team is trained on data protection and security best practices
Incident Response: We have procedures in place to respond to security incidents
Your Role in Security
While we implement strong security measures, you also play a crucial role in protecting your account:
Use a strong, unique password for your account
Enable two-factor authentication if available
Keep your login credentials confidential
Log out of your account when using shared devices
Report any suspicious activity immediately
Keep your contact information up to date
Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
Active Accounts: We retain your data for as long as your account is active
Cancelled Accounts: After cancellation, we retain your data for 30 days to allow for potential reactivation
Deleted Accounts: After 30 days of cancellation, all personal data is permanently deleted
Backup Data: Data in backups may persist for up to 90 days before being permanently deleted
Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes
Aggregated Data: We may retain anonymized, aggregated data indefinitely for analytics and research
Data Deletion
When we delete your data, we take the following steps:
Remove all personal identifiers from our active systems
Delete data from our backup systems within 90 days
Ensure data cannot be recovered or reconstructed
Notify connected third-party services to delete shared data
Your Rights and Choices
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Privacy Rights
1. Access and Portability
Request a copy of your personal information
Export your data in a portable format
Access your account information at any time through your dashboard
2. Correction and Update
Update your account information and preferences
Correct inaccurate or incomplete data
Modify your profile and business information
3. Deletion
Request deletion of your personal information
Delete your account and all associated data
Remove specific data or content you've uploaded
4. Opt-Out and Preferences
Unsubscribe from marketing emails (service emails may still be sent)
Manage your communication preferences
Control cookie settings in your browser
Disconnect third-party integrations
5. Object and Restrict
Object to certain processing of your data
Request restriction of data processing
Withdraw consent for optional data collection
How to Exercise Your Rights
To exercise any of these rights, you can:
Access your account settings and make changes directly
Contact our support team at [email protected]
Submit a formal request through our privacy request form
We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your CCPA rights
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
Children's Privacy
Our Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including:
Using standard contractual clauses approved by the European Commission
Ensuring adequate data protection measures are in place
Complying with applicable data protection laws
Implementing appropriate technical and organizational measures
Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.
Third-Party Integrations
When you connect third-party services to your Author Command Center account (such as social media platforms, email providers, or e-commerce platforms), those services have their own privacy policies. We encourage you to review their privacy policies before connecting them to your account.
Third-Party Analytics
We may use third-party analytics services to help us understand how users interact with our Service. These services may collect information about your use of our Service and other websites. They have their own privacy policies addressing how they use such information.
Important: We are not responsible for the privacy practices or content of third-party websites or services. Please review their privacy policies before providing them with your information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this Privacy Policy
Notify you via email if the changes are material
Post a notice on our Service homepage
Provide at least 30 days notice before material changes take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Account Information
Registration Data: Name, email address, password, author pen name, and business information
Profile Information: Author bio, profile picture, website URL, social media handles
Payment Information: Billing address, payment method details (processed securely through our payment processor)
Communication Preferences: Email preferences, notification settings
Content and Data You Upload
Reader Lists: Email addresses, names, and contact information of your readers and subscribers
Marketing Content: Email campaigns, social media posts, marketing materials
Book Information: Book titles, descriptions, cover images, metadata
Business Data: Sales data, revenue information, campaign performance metrics
Communications: Messages sent and received through our unified inbox feature
2. Information Collected Automatically
Usage Information
Log Data: IP address, browser type, operating system, device information
Activity Data: Pages visited, features used, time spent on the Service, click patterns
Performance Data: Error reports, system diagnostics, loading times
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Track your activity to deliver relevant advertising
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
3. Information from Third-Party Services
When you connect third-party services to your Author Command Center account, we may collect information from those services:
Social Media Platforms: Profile information, follower counts, engagement metrics from LinkedIn, Instagram, Facebook, TikTok, YouTube
Email Service Providers: Contact lists, campaign data, email performance metrics
E-commerce Platforms: Sales data, customer information, product details
Analytics Services: Website traffic, visitor behavior, conversion data
The information we receive depends on your privacy settings with these third-party services. We encourage you to review their privacy policies.
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our Service. Here's how we use your information:
1. To Provide and Maintain the Service
Create and manage your account
Process your subscription payments and transactions
Deliver the features and functionality you request
Provide customer support and respond to your inquiries
Send you service-related communications and updates
Manage your reader lists and marketing campaigns
Enable unified inbox functionality across platforms
2. To Improve and Personalize Your Experience
Analyze usage patterns to improve Service functionality
Customize your dashboard and recommendations
Develop new features and services
Conduct research and analytics
Test new features and improvements
Optimize performance and user experience
3. For Marketing and Communications
Send you marketing emails about new features, tips, and updates (you can opt out anytime)
Provide monthly marketing strategy tips and educational content
Notify you about changes to our Service or policies
Conduct surveys and gather feedback
Send promotional offers and special announcements
4. For Security and Legal Compliance
Detect, prevent, and address fraud and security issues
Protect against unauthorized access or use
Enforce our Terms and Conditions
Comply with legal obligations and regulations
Respond to legal requests and prevent harm
Protect our rights, property, and safety
5. For Analytics and Business Operations
Monitor and analyze trends, usage, and activities
Measure the effectiveness of our Service
Generate aggregate statistics about our users
Improve our business operations and decision-making
Conduct internal audits and quality assurance
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
1. Service Providers and Business Partners
We may share your information with third-party service providers who perform services on our behalf:
Payment Processors: To process your subscription payments securely (e.g., FastPay Direct)
Cloud Hosting Providers: To store and manage your data securely
Email Service Providers: To send service and marketing emails
Analytics Providers: To analyze Service usage and performance
Customer Support Tools: To provide customer service and support
Security Services: To protect against fraud and security threats
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
2. Connected Third-Party Services
When you connect third-party services (social media, email platforms, etc.) to your account, we share necessary information to enable those integrations. This sharing is controlled by you and can be disconnected at any time.
3. Legal Requirements and Protection
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders, warrants)
Government or regulatory requests
Enforcement of our Terms and Conditions
Protection of our rights, property, or safety
Protection of users or the public from harm or illegal activities
Investigation of potential violations of our policies
4. Business Transfers
If Mystic Valley Press is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or use of your personal information.
5. With Your Consent
We may share your information for any other purpose with your explicit consent or at your direction.
Important: We will never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect your data.
Our Security Measures
Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Data Storage: Your data is stored on secure servers with encryption at rest
Access Controls: Strict access controls limit who can access your information
Authentication: Secure password requirements and optional two-factor authentication
Regular Audits: We conduct regular security audits and vulnerability assessments
Monitoring: 24/7 monitoring for suspicious activity and security threats
Employee Training: Our team is trained on data protection and security best practices
Incident Response: We have procedures in place to respond to security incidents
Your Role in Security
While we implement strong security measures, you also play a crucial role in protecting your account:
Use a strong, unique password for your account
Enable two-factor authentication if available
Keep your login credentials confidential
Log out of your account when using shared devices
Report any suspicious activity immediately
Keep your contact information up to date
Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
Active Accounts: We retain your data for as long as your account is active
Cancelled Accounts: After cancellation, we retain your data for 30 days to allow for potential reactivation
Deleted Accounts: After 30 days of cancellation, all personal data is permanently deleted
Backup Data: Data in backups may persist for up to 90 days before being permanently deleted
Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes
Aggregated Data: We may retain anonymized, aggregated data indefinitely for analytics and research
Data Deletion
When we delete your data, we take the following steps:
Remove all personal identifiers from our active systems
Delete data from our backup systems within 90 days
Ensure data cannot be recovered or reconstructed
Notify connected third-party services to delete shared data
Your Rights and Choices
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Privacy Rights
1. Access and Portability
Request a copy of your personal information
Export your data in a portable format
Access your account information at any time through your dashboard
2. Correction and Update
Update your account information and preferences
Correct inaccurate or incomplete data
Modify your profile and business information
3. Deletion
Request deletion of your personal information
Delete your account and all associated data
Remove specific data or content you've uploaded
4. Opt-Out and Preferences
Unsubscribe from marketing emails (service emails may still be sent)
Manage your communication preferences
Control cookie settings in your browser
Disconnect third-party integrations
5. Object and Restrict
Object to certain processing of your data
Request restriction of data processing
Withdraw consent for optional data collection
How to Exercise Your Rights
To exercise any of these rights, you can:
Access your account settings and make changes directly
Contact our support team at [email protected]
Submit a formal request through our privacy request form
We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by businesses
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your CCPA rights
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority
Children's Privacy
Our Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally, including:
Using standard contractual clauses approved by the European Commission
Ensuring adequate data protection measures are in place
Complying with applicable data protection laws
Implementing appropriate technical and organizational measures
Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.
Third-Party Integrations
When you connect third-party services to your Author Command Center account (such as social media platforms, email providers, or e-commerce platforms), those services have their own privacy policies. We encourage you to review their privacy policies before connecting them to your account.
Third-Party Analytics
We may use third-party analytics services to help us understand how users interact with our Service. These services may collect information about your use of our Service and other websites. They have their own privacy policies addressing how they use such information.
Important: We are not responsible for the privacy practices or content of third-party websites or services. Please review their privacy policies before providing them with your information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this Privacy Policy
Notify you via email if the changes are material
Post a notice on our Service homepage
Provide at least 30 days notice before material changes take effect
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
Email: [email protected]
Support: [email protected]
Website: www.authorcommandcenter.com
Mailing Address:
Mystic Valley Press
Author Command Center - Privacy Department
[Your Business Address]
[City, State, ZIP Code]
We will respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "Urgent Privacy Request."
Acknowledgment
By using the Author Command Center Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.
Thank you for trusting Author Command Center with your personal information. We are committed to protecting your privacy and providing you with a secure, reliable service to help you grow your author business.
Privacy Inquiries
Email: [email protected]
Support: [email protected]
Website: www.authorcommandcenter.com
Mailing Address:
Mystic Valley Press
Author Command Center - Privacy Department
5428 S Regal St #30593, Spokane
We will respond to all privacy-related inquiries within 30 days. For urgent matters, please
mark your email as "Urgent Privacy Request."
Acknowledgment
By using the Author Command Center Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our Service.
Thank you for trusting Author Command Center with your personal information. We are committed to protecting your privacy and providing you with a secure, reliable service to help you grow your author business.